My C4 is not recognized when i connect it to the laptop just charging only

[Mohamed_89]

My C4 is not recognized when i connect it to the laptop just charging only, i changed the cable and restart the both devices but still when i connect it to the laptop it just charging without open anything so i can move my data to the laptop !!

[Bill1]

I have two computers running win 10 version 1511.  I was able to stop and roll back on these two. Xperia Companion works beautiful on these two.

Two other computers, desk top and laptop are running version 1607 (Anniversary).  None of these will connect to my C4 phone, my ZR phone, or my Z tablet.

The device manager shows a problem with the MTP driver and tells me it can't install because 'a service installation section in the INF is invalid'.

Of course Sony Chat only says to contact Microsoft (not our problem) and they have seen no other customers with the same problem (Really!)

Chat also says the drivers are downloaded automatically with Xperia Companion is downloaded?

Looks like I'll just have to keep a special computer if I ever want to use xperia companion again..

Any suggestions?

[Bill1]

This worked after three hours of searching.  Why would Sony not be able to help me?

Qba said:

I found a simple fix for this problem hope it helps you and others too:

While at the device manager panel where the device shows a yellow mark:
step 1: right click on the device and click on its property
step 2: go to driver, then click on update driver
step 3: select on " Browse my computer for driver software locate and install driver software manually
step 4: ignore the browsing option and skip to "Let me pick from a list of device drivers on my computer"

Added by me:  step 4A:  Look for a category called 'mobile devices' and click on that one. (I believe it depends on whether the driver is there or not, or just screwed up.  When you click it, you will probably see two possible drivers, then go for step 5.

step 5: you will get a list of compatible drivers, select on the 'MTP USB Device'

...... and there. your device will be recognized again and will go back to working properly!!  

comment and share if you found this helpful

from. Qba Mwaura

[Jonas]

Hi @Bill1,

Sorry to hear that you weren't able to get this resolved when contacting your local support team.

I'm extremely thankful that you shared the solution with me and other users on this forum, really appreciated!

Let me know if there is anything else I may assist you with and have a great day!

[karim92213]

Nothing happend the same problem i try every thing but nothing working I download Xperia xc It didn't detect my phone at all  

The only thing that is working is charging my phone 

[Jonas]

Hi @karim92213, sorry to hear about that.

Have you had the time to try what @Bill1 suggested in this thread? If you haven't tried that I'd recommend doing so.

You can also have a look in another thread where @Viridis posted a solution.

/t5/Xperia-X-Compact/X-Compact-no-longer-seen-by-Windows-10/m-p/1212078#M1489

Let me know if that helps!