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My phone goes off alone

Jotan14
Visitor

My phone goes off alone

My phone goes off alone

3 REPLIES 3
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Uliwooly
Expert

@Jotan14

Do you experience the same without the SIM card?

Jotan14
Visitor

Hi , well it goes off when I put it on my pocket. I'm gonna change the sin card to see what happen. Thanks

YoGem
Leader

@Jotan14 for what I read it may be an issue of sim/SD card that moves. Try to removing and putting back in the cards and close all the slots firmly. Try also to check if the phone become hot in the back. If the phone is warmers than usual in the picket may reach higher temperatures and the system will shut off the phone to avoid damage and hurting the user.