Sony C3 xperia dual purchased 1 year ago is not working

[chesta22]

Dear Sir/ Mam,

Had purchased Sony C3 Xperia dual 1 year ago is not working. while making the video its gone # hang when I restarted the phone it's not become starting it is taking reboot only appears sony logo and not showing anything. Kindly exchange my phone.

Chetna 

[MarlonUk1]

charge your device for 2-3 hours using the wallmount charger., ignore bootloops.

then perform software repair using Xperia Companion