Camera Stuck on Language Setting DSC-W800

[KarrieK29]

My Sony DSC-W800 seems to be frozen on language setting and I am unble to get beyond this setting. I have tried to a restore to factory settings but this not work either. Can anyone help me urgently please 

[jumpsuit]

Hi @KarrieK29 and welcome to the Community

Have you tried removing the battery completely for a short while then reinserting and

powering on again?

If so (and the restore hasn't worked either) I would contact Support: details here