BDP-S7200 & YouTube playback

[BollyDave]

Amongst the supported media sources for this BR player is YouTube and I am finding its behaviour inconsistent and frankly, annoying.

As far as I can see I should be able to do this at least 2 ways
1 - by using the onscreen menus, get into YT, select media file in YT, and play

2 - Via iPad, link the BR player to YT there, select or queue the media up on the iPad, and cast it to the BR player and onwards to the TV. Player is hardwired connected to my hub BTW.

So, sometimes it works ok, but for no reason I can see it often just hangs, shows the BR logo and then annoyingly, shuts down. I say annoyingly as it takes a stupid amount of time to just switch off, I mean what is it doing? It'd be preferable if it didn't switch off at all and went to a menu perhaps, and it'd be even more preferable if it just behaved consistently and did what it is supposed to do, but it doesn't so I cannot determine a pattern.

Amongst the YT material I am trying to watch are recorded game videos I've created (from PC, in MP4 format, all fine on PC and mobile devices)

Has anyone encountered this or got any solutions?

[Sean_Mc]

Hi Dave,

Please get in touch with Support for further help here.

Best wishes,

Sean Mc

[BollyDave]

OK it's getting worse and I'd appreciate a real solution other than pointing me elsewhere, before the guarantee runs out. Bear in mind my customer experience with Sony is not one I have enjoyed thanks to the appalling handling of issues with my TWO previous Sony purchases (both unresolved)

So, here's where I am today. I have tried to access the built in YouTube functionality again, and now it won't work at all. All I now get is a Google error screen stating:

400 . That's an error (really? I'd never have guessed)

Your client has issued a malformed or illegal request. That's all we know.

In an effort to beat it into submission I have carried out the following actions:

1 Powered it off, and unplugged it for 5 minutes. No change.

2 Checked the wired network connection. All tests passed.

3 Rebooted my ethernet switch, to which all other devices are connected and work just fine. No change.

4 Rebooted my internet router. No change.

5 Tried it on Wifi vs wired connection. No change

6 Tried other multiple built in apps. All work fine, except amusingly, a Sony one.

7 Did a factory reset. No change.

8 Confirmed system software/firmware/whatever is up to date. Well I have update alert set to let me know, but did it anyway. It doesn't want to be updated

As I add this reply I did a quick search and find that as of a few days ago legions of users are complaining on YouTube forums. It seems I am not alone but the issue is isolated only to Sony brand hardware.

A question I will raise right now is whether this is some sort of licensing issue. I've been bitten before by Sony mismanagement of 3rd party licensing agreements and am not in the mood for mixing my words, as the last time this happened it took ages to get that out of someone, and still I was not offered a fix time.

So, over to you. How do I get YouTube working on my BDP-S7200 again? There seems to be little more I can do here apart from consider returning the player and getting into another brand.

[Pascale_F]

Hi Dave, 

Over this bank holiday, Sony have been investigating a YouTube issue, and the advice has been to check this link for all the updates: https://www.sony.co.uk/electronics/support. 

As the issue for you has been going on for longer, it may not be the same issue. If you haven't contacted Support yet about this issue it's best to do this first and then get back to us here if the issue still hasn't been resolved. 

Thanks, 

Pascale_F

[BollyDave]

hi Pascale_F

thanks for the quick reply and link on this issue. You are the first Sony representative that has responded to any of my product issues with information that is actually useful, and that's appreciated.

I'd raise a couple of points though:

-Firstly, using information sourced elsewhere, it was suggested that using the system option to Initialise Personal Information on my BR player might help. It seems to have done just that. Not only is the Google 400 error gone, but YT is now accessible, and futhermore the content my player would not play a few weeks ago is now ok, despite no changes being made to the content nor privacy. This suggests it may have been the problem developing or if I've been very unlucky, a totally separate problem resolved by the same action. Incidentally this makes the statement on the URL you shared incorrect, as it says there is no solution for smart BR players.

-Secondly. If Sony have known about this issue for a few days, why is it not possible to use your owner registration data to proactively contact owners of the issue? After all, Sony has my model number, serial number and personal contact info, so surely it is not difficult to use that DB data to issue a bulletin? If that's not possible (which I cannot believe) then it begs the question as to the value of owners supplying that data in the first place.

regards

D