Just thought i would let you know Sony finally replaced my keyboard which the letters were dissapearing from. The argued that it wasn't covered by the warranty so i wrote to head office and complained. I spent several hours on the phone line and convinced them that it was in warranty but they still wanted me to pay £12.50, I refused and told them i would never buy another Sony product if this is the way they treat their customers. It is so difficult to get to speak to a human voice and i don't understand why Sony closed their repair centers, they were so conienient. I am not sure the struggle was worth it though; got better things to do than spend my time argueing with Sony.
