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Camera causing reboot after updating to 4.3

KennethS
Visitor

Camera causing reboot after updating to 4.3

I have updated the tablet through PC companion to 4.3.  Now when opening the camera app after about 3-5sec the tablet will reboot.  No image displays on the screen just the back, home, and recent apps buttons.  I have done the settings/backup&reset/factory data reset three times with no difference.  I have also gone into the settings/apps/all and forced stopped the camera apps and cleared data and cache.  Does anyone have any other suggestions.  Next I will charge the tablet and try doing a reset through the PC companion.  Thanks for any assistance.

3 REPLIES 3
Kuba5262
Visitor

I suggest to make a full software flash (repair tablet option) in SUS - Sony Update Service

KennethS
Visitor

Thank you Kuba5262,  I have tried the SUS, PC Companion and the android restore options.  Each method having the same issue.  I called Sony support and was told I must send the device in. So I will have to send it in and be without for over 14days.   I am very dissatisfied with Sony.  They should offer an advance replacement option.

Kuba5262
Visitor

maybe it's hardware issue. I'm interested what it will be.