Join now - be part of our community!

Help! My Lifelog data older than last 3 months have disappeared :(

Jesper_L
Visitor

Help! My Lifelog data older than last 3 months have disappeared :(

Hello!

I have had my Smartband since June 2014 and have a ton of data logged since I've worn it ever since.

When I look at past data now for any activity (Either year, month, week, day view) I can't see my recorded data further back than October.

What do I need to do to get access to all my historic data??

Collecting historic data is the very reason I wear the Smartband in the first place, so please don't tell me that the data has been deleted and that you can only see data 3 months back... 




4 REPLIES 4
profile.country.GB.title
Uliwooly
Expert

You should contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Jesper_L
Visitor

Alright, done that now.

But tell me, it should be possible to data for as long back as you have recorded it right? It is the whole idea of wearing a Smartband for me. To collect the data and compare how my activity level is now compared with previously. 

I was looking forward to "beating" my previous "activity-records", but now I can't see further back than October. Not good enough..

profile.country.GB.title
Uliwooly
Expert

That's an odd behavior 

Rickard
Master

There was an issue in previous versions of Lifelog with old data not being synced correctly. This is solved in latest release (2.4.A.0.16). Please update and let us know if you still have the issue.