proximity sensor issue

[RAJ139931]

I am using xperia neo v  build 4.1.B.0.587

While calling my phone screen does not get off due to which phone heats up due to continous screen on and some time my face touches the screen resulting in calls disconnection in between.

I have tried checking using the Service mode by there it is saying that"This device does not support the function".

Kindly help...

[Thommo]

Try performing a system repair using Pc Companion as this will often fix issues - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

If that fails then you need contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

[RAJ139931]

followed the procedure but still same problem

[Uliwooly]

Contact your local Xperia care

http://www.sonymobile.com/global-en/support/contact-us/