Setting up lifelog - logging in

[GaryMcC]

I bought a Smart Band for my wife for Xmas and I am setting up Lifelog on her Moto G.

I have created a SNE account and have created a new lifelog account however all I get when logging in is the Welcome screen that says login successful.  How do I then get in to see the data?

If I hit back, I go back to the sign in screen and on the welcome screen there are no buttons to move on.

I have tried uninstalling and reinstalling the app but get the same result.  

Any ideas as to how I can get her past this to see the recorded data and analysis please?

[Thommo]

Have you installed the Smartband software onto your phone https://play.google.com/store/apps/details?id=com.sonymobile.smartconnect.hostapp.ellis&hl=en_GB

[GaryMcC]

Yes - installed that first and using that to open lifelog makes no difference to opening the app directly

[Thommo]

Have you paired the device with your phone and what firmware are you using ie:ICS, JB or KK

[GaryMcC]

Yes - when I hit locate Smartband, the band starts to chime and phonecalls/notifications go through the band from the phone.

It is on KitKat and says it is up to date.

Thanks for replying btw

[Thommo]

Your lifelog account you created - Is this the same details as the main email account on the device as this rings a bell as an issue but I can't be sure

[GaryMcC]

No the SNE account and lifelog accounts have all been set up together to ensure it all works.

Amazingly, I have just tried again and it is all now working.  No idea why.  I didn't do anything differently to previous attempts.

Maybe some hangover from the Sony outages.

Thanks for the replies and fingers crossed it is not all ok

[Thommo]

Maybe, who knows or it may have needed some time to record events before it could sync that info