Smartwatch 2 update 5th december 2013

[Brossa8]

Hi,

I bought my Smartwatch 2 one week ago. I immediately updated the firmware. It took several hours to update which was quite frustrating (SW2 showed nothing but a white bar for most of that time), but in the end it finished. After that, it worked fine. 

Yesterday I got a notification that another update was available, so I started updating.

Now my phone tells me the update is downloading on my SW2 and my SW2 only shows a white bar on the display. The progress bar on the update screen on the phone doesn't move (hasn't started to fill up yet). The SW2 vibrates sometimes but other than that it all seems stuck. The devices sometimes lose connection and then the SW2 returns to the (old) homepage and the phone continues to show the update screen. I then stop the Smartwatch 2 app on the phone and start it up again through Smart Connect. I rebooted both devices several times and even reset the SW2 and reinstated connection. Nothing happens.

I can't use the SW2 anymore because every time the devices connect the update process starts.

I left the devices connected and in the "update state" all night (both devices on charger), but nothing seems to happen.

Can you help?

Thanks.

(My phone is an LG 4XHD P880 running on Android 4.1.2)

[Thommo]

Take a look at post 1 here and see if a full repair will help and possibly firmware update

[Brossa8]

Okay, thanks. That seems to have worked.

Now, when I switch on the SW2, it first shows me a screen with icons that represent an SW2 and a smartphone with vertical bars "moving" in between. When I touch the back of the SW2 to the back of my phone (NFC) the bars turn into a tick-mark.

Then it shows me a screen with the Smart Connect logo left and a picture of a smartphone on the right with an arrow in the middle pointing at the smartphone. Then it shows me a picture of an SW2 on the left and a smartphone on the right and an arrow in the middle pointing at the smartphone. Then it resumes to the black screen with the white bar. 

My phone tells me (again) that an update is in progress. Which seems like nonsense to me, because I just loaded the latest software through SUS (I checked and it was done correctly; I re-installed it to be sure anyway).

I removed and re-installed the Smart Connect and Smartwatch 2 apps. No improvement. Nothing seems to have changed.

I hope someone can help me to get it going again. That would be great, thanks.