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Dead xperia!!

mkgec
Visitor

Dead xperia!!

Xperia Z3 got dead after restarting couple of times automatically. How to get it back on??

"google.process.gapps stopped working" error msg was getting pushed on the screen, and suddenly phone started restarting in every 2-3 seconds. Could not take the backup as well. Now its completely dead.

5 REPLIES 5
CameronT
Champion

Hi @mkgec,


Welcome to the community. I am sorry to hear about this. Slightly_frowning_Face

Can you please try holding the power button and the volume up button at the same time until the phone vibrates 3 times? Then see if it will turn back on.

mkgec
Visitor

I tried what you suggested, nothing happened.

Is there any way to take the backup atleast??

CameronT
Champion

@mkgec,

You cannot back it up if you cannot turn it on I'm afraid Slightly_frowning_Face

The next thing to try is a software repair.

mkgec
Visitor

I have tried software repair as well. But nothing is happening after initilization step. What to do next??

Ultraman1966
Visitor

If it's that dead your only action is to find a repairer unless you still have warranty on it. Good luck!