2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[reabo101]

I have the exact same problem, but I bought it new from Sony!

But now it wont even turn on anymore...

[Deanfeuillade]

Quinnicus, you are the man!!

After you escalated the issue, I had regular updates from Sony followed by a home visit from a Sony appointed technician.

The technician arrived today to look at the light bleeding/clouding issue and after what seemed like 30 seconds of looking at the TV, I have been informed that I am going to receive a replacement.

Great news and I'm now waiting to see if I receive a 2015 or a 2016 set 😀

[Anonymous]

Brilliant.  Im glad things finally moved foward.  

[NPatri]

I am sorry to invade, but it’s been over two months since the last update for our 2015 4K EU sets. As many of the issues from Quinnicus list are still outstanding and no news regarding the new OS availability, should we start worrying about being forgotten..?

[hughzy9mm]

I shamed them on twitter. was amazing how quickly i was contacted after that. 

[wilwrigh7]

Is dts pass through still missing? 

How often do sony release firmware updates?

[TWLeebo]

DTS works just fine for me via a yamaha receiver using the stock video app.
I don't think I've ever had that issue. Many others, obviously! 😉

[wilwrigh7]

I think the stock video app works, but the aspect ratio is all wrong... think this must be a bug.

Tried many other apps, vimu, vlc, archos, kodi and can't seem to get 5.1 to work. 

I have a sony 4k android tv an older sony amp with arc.

[frogger38]

---

@Quinnicus wrote:

@vas.rajav - unfortunately this is a known issue and are awaiting a fix

https://community.sony.co.uk/t5/televisions/2015-android-tv-bugs-and-issues/m-p/2148608#M42563

---

@Anonymous
This is the almost my only outstanding issue, the stopping of the TV to respond to the remote after multiple commands. You describe it as the LED normally flashes when stuck, mine doesn't the TV does not react in any way, unless I wait for 30 seconds.

It has been a long while since a maintenance  update I hope the 2015 models are still being fixed and the bugs are still being worked on. 

[Thejak80]

Yes to put it bluntly the 2015 range seems to be forgotten about two months and no so much as a whisper from Sony leads me to believe it's a fingers in the ears and we can't hear you problem, @Anonymous has it hard and I do feel for the position your in but it's a shambles you see all over Facebook people asking begging for this illusive update and their social media team say contact support, coupled with the fact Sony think Euro 2016 is more important than updating these sets and fixing issues you'll be waiting a long time for a update, unplugged mine and I'll just wait for a update, seems over the top but I can't stand all the WiFi issues along with not being able to use my touchpad remote as it locks the set up,