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Is it possible to start the Android TV in Safe Mode? I have checked the instructions in:
https://sony-paa-pa-en-web--paa.custhelp.com/app/answers/detail/a_id/129220
but they do not make any sense. It says that to enter in Safe Mode one must do a factory reset first. What's the point of entering Safe Mode after doing a factiry reset? No external apps are installed. Still, I tried without the factory reset (volume down after rebooting the tv) and it didn't work.
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Oh, so the EU and Asian site give different instruction (and meaning) to the "tv reset". Still as I wrote I tried before posting just rebooting the tv (from the settings) and then holding volume down. A bit agi I tried again. Long pressing the power button to reboot the tv, and holding the volume when the animation starts (after the Sony logo) still nothing.
And now I finally managed to do it. These are the steps:
- Power off (actually, reboot) the tv hoding the power button in the remote (but I suppose any method to reboot would do)
- Skip the Sony logo (do nothing)
- There is a first Android animation. Wait for the screen to flash black, doing nothing
- The Android animation starts again, at that point hold volume down and keep holding it until Android ends booting.
You're now in Safe Mode.
Thanks for your help!!
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Hi there
The same instructions are also available on the EU support page:
http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/110332/
Upon reading it, I too was scratching my head at "If you observe that the issue does not occur when Safe mode is turned on, you may consider to un-install the downloaded applications which may not be compatible with the Android TV"
Well surely resetting the TV will remove any 'downloaded' applications!
However when I went to the instructions on "How to reset an Android TV":
http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/72691
They are referring to "Reboot" or "Soft Reset" NOT a factory reset.
I will try these instructions on accessing "Safe Mode" later and get back to you.
Cheers
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Oh, so the EU and Asian site give different instruction (and meaning) to the "tv reset". Still as I wrote I tried before posting just rebooting the tv (from the settings) and then holding volume down. A bit agi I tried again. Long pressing the power button to reboot the tv, and holding the volume when the animation starts (after the Sony logo) still nothing.
And now I finally managed to do it. These are the steps:
- Power off (actually, reboot) the tv hoding the power button in the remote (but I suppose any method to reboot would do)
- Skip the Sony logo (do nothing)
- There is a first Android animation. Wait for the screen to flash black, doing nothing
- The Android animation starts again, at that point hold volume down and keep holding it until Android ends booting.
You're now in Safe Mode.
Thanks for your help!!
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Hi @Jecht_Sin
You suggest:
"Wait for the screen to flash black,..........."
We don't have this flash back on Android 5.1
The Android animation is continuous during boot.
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Third try worked for me and got in Safe Mode. Vol(-) was hold and pressed just before Sony logo ends until the moment that the logo android appeared just after the animation.
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Nope, it does make a black flash in mine. I managed to make it working like that. I also tried to press it at the Sony logo and it didn't work. I did an half dozen of tries, and after I managed to enter in Safe mode I tried again, this has been the way I could do it. But yeah, I did imagine it could work starting (and ending) holding volume down from different points.
Ok, out of curiosity I've tried your method now. It works as well!! But I confirm I had a "black flash". Twice this time, actually.
PS: About the black flash. I see now that you are on 5.1. I specified 6.0.1 in the thread, it may be different. Then I don't know, it may also change depending on the television model.
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Yes I saw your thread was for Marshmallow. I have noticed this "back flash" on Android 6 Xperia, between SONY and android logos.
The "good thing" is that it works on both of them !!!
I had never tried before although I suggested to people that had the "bootloop" issue.
I hope this will help some of them
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