Solution for Netflix not working

SOLVED
profile.country.GR.title
MiCal1967
Contributor

Solution for Netflix not working

For those who paid Euro 7.99 and need to watch their movies :slight_smile:

 

Open ES file Explorer

Go to / Device

Go to System (Open folder)

Go to app (open folder)

Find netflix-ninja-release.apk

Select to execute

Select Install

 

If a message says you cannot install go to Allow Uknown sources and select On

This will give you a message of Update for Netflix.

Just do it and installation will start.

Then everything will work again.

32 REPLIES 32
heathffields
Explorer

Hi Quinnicus,
Done that, no parental control, cache cleared. Still a spinning circle.
Anonymous
Not applicable

Hi there

 

Sony has just released a support doc, they are now advising in disabling BT Protect too:

 

https://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/131513/kw/

 

undefined

 

 

A concern i have is that they are advising a factory reset of the router too if it doesnt resolve it.

 

But if you've only just turned parental controls and the bt protect, might be best to wait a few hours as suggested.

 

Cheers

heathffields
Explorer

Removed BT protect. Hooray! Have now got Netflix. This has been hard work, let's hope the next update won't be such a pain.
sishbi
Explorer

I have the same issue, I have tried resetting router (BT Home Hub 5) and also restarted TV many times.

I have now disabled BT Protect / Family Protection but still no joy.

Any other ideas?

There was a suggestion to factory reset the TV, but I cannot find the option.  All I see is 'Initial Setup' - is this the same ?

 

TV model: KDL-43W807C

I have the latest firmware, although the issue started before I applied it.

profile.country.GR.title
MiCal1967
Contributor

@sishbi

Try this. Might work for you:

 

  • Install ES File Explorer app
  • Open ES File Explorer
  • Go to / Device
  • Go to System (Open folder)
  • Go to app (open folder)
  • Find netflix-ninja-release.apk
  • Select to execute
  • Select Install

 

If a message says you cannot install go to Allow Uknown sources and select On

This will give you a message of Update for Netflix.

Just do it and Installation/Update will start.

 

About factory reset procedure is here:

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/66442/kw/

 

ggu_73
Explorer

done all this. still no result 😞

profile.country.GR.title
MiCal1967
Contributor

@ggu_73 @sishbi

 

Did you first clear :

  • Settings-Apps-System app-Enjoy Netflix more anytime, cache and data.
  • Settings-Apps-System app-Netflix, cache and data

and then do both procedures?

 

Another option is to download Netfix app:

https://www.apkmirror.com/apk/netflix-inc/netflix-for-android-tv/netflix-for-android-tv-3-0-2-build-...

 

and install this again using ES File Explorer from a flash drive.

I don't know if this works but you can give a try.

You can also do a "forget" to your wifi connection with your router and create it again. I don't understand why Sony focuses issue  on BT routers.

Or.. do a factory reset:smileyalert:

heathffields
Explorer

I have a BT home hub, the problem was with the BT protect feature, it was preventing the connection to Netflix, turning it off solved the problem.
heathffields
Explorer

Turning off BT protect did it for me, I had also gone into settings-running apps-Netflix-force stop and cleared the cache and data.
sishbi
Explorer

The following things have not worked:

 - turning off BT Protect / Family Protection

 - installing netflix-for-ninja.apk on /System/apps/

 - resetting and clearing cache for Netflix app (although I have not tried that since installing the ninja version)

 

I will try next: doing a Factory Reset (now that I have the procedure - thanks!)

I am a bit wary about using a very different version of the netflix app downloaded from a mirror and side-loading onto the TV.  I am hoping that BT / Sony / Netflix can sort this out without introducing any additional hack.

 

Thanks for the suggestions.