voice activation

[sparkymarcopolo]

Any one able point in in the right direct to setup voice activation on my XR-55A84K

I cannot find anything to help me...it's meant to have a built in mic, I have the usb Cam connected but simply trying to locate guides is stumping me.

Thanks

[LightFoot]

Hi @sparkymarcopolo 

Have you turned on the Built In Mic Switch and enabled it by following the instructions on page 4 of your reference guide..

Reference Guide 50376521M.pdf (sony.com)

[sparkymarcopolo]

Yep, done that. Neither of the lights are emitting so called Sony and looks like hardware issue but after speaking to online, they only can offer collection and refund and then I have to way 14 days after checked (DOA out of the box).

Looks like my return to Sony was short lived because their customer service and online process is pathetic!

[sparkymarcopolo]

So I got it working...maybe I could get a job at sony and help customers too lol

[LightFoot]

Hi @sparkymarcopolo 

Don't forget to let us know how you got it working, it could help other people with the same question 😀

[sparkymarcopolo]

...here's how I fixed mine.

I won't go into all the ins and outs but before I went through the following, no matter how I set the mic switch at the bottom of the TV, the indicator lights would not illuminate.

1. Performed a factory reset

2. When the Google TV home screen was presented I pressed/depressed the google assist button on the remote and on screen it asked me to select 'not now', 'I'm in' or something along those lines and this is when I believe one of the mic lights (left side LED) suddenly emitted yellow/orange

3. Slide the mic switch to the right and hey presto...TV started to listen and obey

NB - some of the options that appeared after the factory reset did not the first time I ran through the setup. I don't know if this is because I didn't run through the HDMI earc/arc sound setup or because I had downloaded updates.

[HannahEd01]

Hey sparkymarcopolo, thank you for updating the thread! 

Also, there was actually a new software version released few days ago: 

https://www.sony.co.uk/electronics/support/oled-tvs-android-a80k_a83k_a84k-series/xr-55a84k/software...

[hasbeen]

Thanks for the post !

I have had this problem for months. I've been hesitant to do a factory reset cuz I loathe having to reload apps etc but after seeing this I may give it a try.

I will post here again if I have the same luck.

[sparkymarcopolo]

I did check for updates after the factory reset and there weren't any but I'm sure at the time of first setup it checks. When I later manually checked, they were dated well before I first setup my device

[HannahEd01]

Hey sparkymarcopolo, the new update can be found in the following link for manual update:

https://www.sony.co.uk/electronics/support/oled-tvs-android-a80k_a83k_a84k-series/xr-55a84k/software...