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clear credentials grayed out on my c5

SOLVED
samaa
Visitor

clear credentials grayed out on my c5

  1. after i removed all credentials it gryed out how can i gray it back please Screenshot_2016-03-08-01-17-16.png
33 REPLIES 33
samaa
Visitor

 I turned all of them off and then restarted the phone it Still gray

Jake-SonyXperia
Champion

What lock types do you have available within the device, is it only Pattern, Pin and Password and no swipe?

samaa
Visitor

Yes
Jake-SonyXperia
Champion

I assume that you are only wanting to use Swipe on the device, can you advise what Android version you are running and if the lock selection screen states anything about the administrator?

samaa
Visitor

5.1
Jake-SonyXperia
Champion

Do you have any Anti-virus applications on the handset by chance, as this only occurs if the device is subjected to administrator policies based on the app.

samaa
Visitor

No I don't have anti-virus
Jake-SonyXperia
Champion

You havent by chance added encryption on the device have you? As this would cause this problem and there would be no way to get around it other then a reset to the device.

samaa
Visitor

No I didn't
Jake-SonyXperia
Champion

Have you used a VPN on the handset, if you do or still have a record of it on the device you will not be able to use swipe until you remove it completely.