imposible connect Google Play

[cris2015]

Hello!
Upgrade Xperia c3 with Lollipop. Imposible download apps from Google Play. Message is Device not found. Login with My email and password and this is accepted.
Can you help me, please.?

[Uliwooly]

https://play.google.com/store

Add & use accounts on your device

To start downloading and buying items on the Google Play Store app, you need to add a Google Account on your device. You can repeat the steps below to add multiple accounts to your device. 

Add one or multiple Google Accounts

1. If you haven't already, set up a Google account. 
2. Open your device's Settings app.
3. Under "Accounts," touch Add account > Google .
4. Follow the instructions to add your account.
5. If needed, repeat steps to add multiple accounts. 

Tip: To help prevent accidental or unauthorized purchases, use password protection on your device.

[cris2015]

Thanks. I have a New Gmail account. I followed your instructions. Now I am logued in Google. Reset the Phone. but impossible connect with Google play. "Device not found"

[Uliwooly · Accepted solution]

@cris2015

could you take a screenshot? 

have you restarted the phone?

have you clear the play store app data?

have you restricted background data on any app?

[cris2015]

It was possible....!!! 

Thank you very Much....!!!  :smileyhappy::smileylaugh::smileyhi:

[Uliwooly]

@cris2015

Excellent