My C4 is not recognized when i connect it to the laptop just charging only

[Mohamed_89]

My C4 is not recognized when i connect it to the laptop just charging only, i changed the cable and restart the both devices but still when i connect it to the laptop it just charging without open anything so i can move my data to the laptop !!

[Uliwooly]

@Mohamed_89

Does any other computer detect your phone?

have you installed XC ?

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Mohamed_89]

i tried all of this but nothing work, even i tried to connect the phone to PC and Laptop and still nothing it only charging but cant move files 

[Uliwooly]

@Mohamed_89

could you test a different computer?

[Mohamed_89]

i already tried with no result !!! just charging only

[Micky87]

Happening me today. My Pc will just charge my phone. Cant move files or use the tethering. Anyone any solutions? I tried a different phone in computer and it worked fine. Windows is updated and sony is sony companion

[Karthik3]

I'm too facing this issue, my phone doesn't get detected in my pc. I tried switching on the USB debugging mode as well. However, in-vain.

Can someone from the actual technical team (Sony support) reply with a working solution.

[Jonas]

Hello everyone!

I'm sorry to hear about the troubles with your phones.

I just tried connecting an Xperia C4 to a computer running Windows 10 and I could not replicate the behaviour, I was able to both charge and access internal storage and the SD card using XC and Windows file browser.

Have your computers previously recognized the phones, and you have been able to browse for example, the internal storage?

If so, have you updated your phones or computers recently and after applying the update your computers are no longer able to recognize the phone apart from charging?

Can another computer access the phone using Xperia Companion or the regular file browser in Windows / Mac OS?

You can download Xperia Companion both for Windows and Mac OS.

Let me know how it went!

[Micky87]

Anyone any luck yet.??? Still cant get it working

[Jonas]

Hi again!

I'm sorry to hear that you are still experiencing this behaviour.

Have you had the possibility to try connecting your phone to another computer? If you have, was it recognized or not?

If it was not recognized I would recommend getting in contact with your Local support and they will assist you with having the phone sent in to an authorized service centre.

Let me know how it goes!