Play store keep says "downloading..." but it doesn't download anything

[altair_]

Hello. Please help me, I have a problem with my C3. I just want to update an app in play store but when i do it only says "downloading" but it doesn't download. I try updating another app/downloading a new app but it remains the same.

I also try to update the software but i can't download it too. it says "menunda jaringan" (in indonesian) or it maybe says "delaying network" when you sets your device in english language.

I try the tip like apps>all>play store> clear data> clear cache, force stop, activate/deactivate the app and everything except factory reset.

I'm waiting for your replies. Thanks for your help.

[Uliwooly]

How much free internal storage does your phone has?

[altair_]

it have 1,85 GB free space

[Qatrium]

@altair_

Were you on WiFi or 3G/4G network?

[MarlonUk1]

are you using data or wifi?
if you use data, you may have restricted background data,

[MarlonUk1]

Google Play Store not working? Here's what you can do

[altair_]

3g network

[altair_]

i'd check to settings but the "restricted background data" box is unchecked

[MarlonUk1]

ok, are you in a strong 3g area? does it change when you are connected to the network? sometimes downloads wont start once there has been a stable connection to a network..

try to download or update apps when you are connected to wifi.

also can you ask your network provider if there are problems with your network connection

[altair_ · Accepted solution]

fixed it! all i need is to factory reset my device and it came back to normal again. Thank you for all your help