Sony C5 not charging halfway

[Kenzo8]

Hi all,

I have just gotten a new replacement phone from Sony and during my first initial charge, it was at 25%. I left it there till an hour later, i realized it's charged till 38% and no longer charging. I unplug the cable and charge again, it worked for about 10 secs before it failed to charge again.

I tried another brand of charger and my phone charges fine. As the Sony charger is also new, I test on another phone which proves to be working. Later, I charged the C5 with the original charger and its working normally.

I have a friend who also replaced his C5 recently and I was told he had the same encounter during the first few charges. May I know why is this so? The battery was not drained completely when I first on.

[MarlonUk1]

Do you charge it using the wall mount adapter or just via a USB port? Charging via USB port would be very slow since it is supplied with less voltage compared to the wall mount adapter. Try to restart your device, or charge while turned off...

[Kenzo8]

wall mount adapter

[Kenzo8]

My phone is not charging again despite trying 3 different chargers and cables... I even tried to charge using a cpu/laptop.

Its working on and off. 

What can i do?

[MarlonUk1]

@Kenzo8, if that's the case., It seems to be a hardware problem, unless you are willing to perform software repair using Xperia Companion, i suggest to have your device check at your local service center Local support

[Kenzo8]

I have done a software repair but the issue remains.

The charging is very intermittent. The moment i plug in the charger, within 10 secs or less, it will stop charge. I need to recharge few times to get it going. I realize the charging issues only occur below 60%. Once above 60%, it can charge well.