Cash back

[Geotrailteam]

Dear Sony,

I wish to claim cashback back on my rx100m5, purchased on January 15th 2018. As I could not log in yesterday (your final day of your promotion) due to a problem on your website. A message read you were experiencing technical difficulties. What am I to do now, I have got logged in but there is no cash back to be found anywhere. I hope you can help as I will have to return the product as I just can’t afford it!

fingers crossed you can help me, thanks Chris 

[Mick_D]

Hi Chris, welcome to the Sony Community 

You should probably contact the Sony Support team about this.

Hope you get it sorted out.

Mick

[Captain-Roger-Fenton]

Captain Roger Fenton 1860.

If you keep hitting a dead-end. The following might be of some assistance.

When complaining on any issue. I go straight to the top, their details exist on CeoEmail.com.
1 . Don't accept bad service.

2. Don't be rude & abusive. They'll just delete your emails.

3. Express your point of view.

4. Reply to the email, and 'CC', the CEO. This gives 'em sight of the problem. Don't expect a reply.

5. As a final resort. Email 'To' the CEO, 'CC' to where the email originated. Expect a reply.

I don't always get a positive result. It only takes 2-emails: no time at all.

CHEERS ! Captain Roger Fenton.