Join now - be part of our community!

Sony ilce 5100 not loading in Play Memories on Mac

profile.country.GB.title
kinergy
New

Sony ilce 5100 not loading in Play Memories on Mac

My new Sony ilce 5100 is not loading in Play Memories on Macbook Pro.

I have unistalled, reinstalled and essentially followed all the recommended steps posted by Sony, but all to no avail.

 

My setup is Macbook Pro 17 (2010) running El Capitan 10.11.6

 

I can download my photos onto the mac by drag and drop, but the videos don't show up in the device folders.

 

Any clues?

 

With thanks

 

David

 
1 REPLY 1
profile.country.GB.title
Sean_Mc
Moderator

Hi David,

 

Welcome to the Sony Community.

 

Can you check that you are using the latest version?

 

Best wishes,

 

Sean Mc