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Using PlayMemories software to send an email

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mike_coreit
Member

Using PlayMemories software to send an email

Hi I am trying to use the PlayMemories software to send a photo via the email feature (Tools, Email Media Files)

 

After a Windows update it has recently started giving this error message:

The default mail client could not be found, or the mail client may not support simple MAPI features

 

I have tried changing the default mail app setting (in Windows) though this does not resolve the issue. Outlook works fine by other means, such as when I click mailto links

 

I am using Windows 10 update 1803, Outlook 2010 SP2, PlayMemories version 5.5.01.05091

 

Is there any way to resolve this? I would just manually attach the photos but I need them to be downsized before sending to the recipients

1 ACCEPTED SOLUTION

Accepted Solutions
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batee5
Specialist

Hi mike_coreit,

 

Welcome to our community!

 

Since the issue only started after the Windows update it's most likely related to that rather that PlayMemories home itself. Have you tried to use a different email client like Thunderbird instead of Outlook?

 

Regards,

Batee5

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3 REPLIES 3
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Sean_Mc
Moderator

Hi Mike,

 

I'm looking into this for you. Maybe someone else in the Community can help in the meantime.

 

Best wishes,

 

Sean Mc

profile.country.GB.title
batee5
Specialist

Hi mike_coreit,

 

Welcome to our community!

 

Since the issue only started after the Windows update it's most likely related to that rather that PlayMemories home itself. Have you tried to use a different email client like Thunderbird instead of Outlook?

 

Regards,

Batee5

profile.country.GB.title
mike_coreit
Member

Hi thank you for the advice. I have tried in Thunderbird and this is working - so there must be some compatibility issue with Outlook 2010 and the recent Windows update. I will investigate this further with Microsoft