Share your experience!
Hi,
I bought a Sony Ericsson Xperia X10 last October 2010. After 1 month of use the phone restarts very often. Once it starts restarting it will be continue, and the only way to stop is remove the battery. It will restart when I make call, receive a cal, connect internet, connect wifi, or even if I keep it idle. Even I couldnt take a backup of my 700+ contacts and other messages, because the phone if I try a backup.
I have given the mobile phone for repair at Sony Ericsson Service Centre in Bangalore on January 18th, 2011.
I have talked to the service centre and to more that 6 customer care executive; everybody has assured me with false promises stating that I wil receive my set in 1 week. Now it is been 5th week.
(Service Work order number: SE311TR110308). It s been more than 37 days till now I have NOT RECEIVED THE PHONE
Model: Sony Xperia X10
Purchase Date: Sep 17th, 2010
Warranty Status: Yes
Given for Service on: Jan 18th 2011
Workorder Number: SE311TR110308
Service Complaint ID: 89593717
Ticket got for my previous mail at questions.in : 89595002
Because of the phone problem, I have lost lot of business calls ultimately it affected my business itself. Even I lost lot of personal calls which has affected my personal life too. I have been a Sony Ericsson customer for years. But now I regret for that. Company should compensate me for the loss happened in my business and personal life. I lost my faith in the Sony Ericsson as the Company have put the defective phones in the market for sale.
Roopesh Ariyattil
Solved! Go to Solution.
We're really sorry for this, but unfortunately we're not located in India. And as Martha said the feedback has been forwarded to concerned team in India.
Hello,
I have fowarded this to our contacts in India for review.
I am not located in India, so I cannot comment on how the process should work, but I will make sure to followup with them and you here in the forum so that we can make sure you get a working Xperia X10 back as soon as possible. If you have any more contact with our customer care team, please reply with your Ticket ID # so we can keep track here.
Thank you.
Hi,
Please understand there are no promises here. As I said I can only pass the information to a trusted conact in India, but I cannot do anything beyond that.
This is why I've asked you to keep me updated with any future contact you have with us in India, so I can keep track.