Are you better than the experts?! Sony Vaio laptop SVE1513M1EW battery/internet sudden issue

[RetroWrestling]

Hey guys, if anyone answers this they are truly better than the experts. My 1 year old 

SONY VAIO SVE1513M1EW laptop was switched on last night when a sudden error message popped up (please see pic attached). 

Wow I thought, something has blown the battery. I took the battery out and then operated off my power supply instead.

However, there is also now an issue now connecting to the internet. There has never been any issue whatsoever in the past.

The laptop operates off our family wifi, and all other sources in the house are ok. But this laptop, it cannot even find our router wirless network despite all attempts. Time after time it states no connections in the area.

Has anyone encountered this issue? And do they have any advice?

[rich912]

Hi RetroWrestling,

Silly question possibly but have you checked whether Wi-Fi has been turned off? As 1 year old I assume you are running Windows 8.

Starting Wi-Fi(R) (Wireless LAN) Communications
You can establish Wi-Fi communications between your VAIO computer and an access point (not supplied).
Before using Wi-Fi, make sure a Wi-Fi access point is on and operating.
1. Connect an access point to your VAIO computer.
Refer to Windows Help and Support [Details] and the manual that came with the access point for more information.
2. Open the charms [Details] and select the Settings charm.
3. Select Change PC settings in the lower right corner.
4. Select Wireless in the left pane of the PC settings screen.
5. Change Airplane mode to Off and the Wi-Fi setting under Wireless devices to On.
Hint
• Refer to Windows Help and Support for more information on Airplane mode. [Details]
6. Open the charms [Details] and select the Settings charm.
7. Select (the network icon).
8. Select the desired access point and Connect.
After the connection is established, Connected appears in the selected wireless access point field.
If a security key [Details] entry window appears, enter the security key as required and select OK.
Note that security keys are case-sensitive.
Note
• On IEEE 802.11a/b/g/n equipped models, when only the 2.4 GHz Wi-Fi function is enabled, your VAIO computer cannot connect to a 5 GHz Wi-Fi access point. Also, when only the 5 GHz Wi-Fi function is enabled, the computer cannot connect to a 2.4 GHz Wi-Fi access point.
On IEEE 802.11b/g/n equipped models, when the 2.4 GHz Wi-Fi function is disabled, the computer cannot connect to an access point. Also, the computer cannot connect to a 5 GHz Wi-Fi access point.
• It may take some time to find and connect to a Wi-Fi access point before starting communications via Wi-Fi.
Hint
• Once you connect your VAIO computer to the access point by entering the security key, the access point will be registered in the computer. You do not have to enter the security key for subsequent connections.
To check Wi-Fi connection status
Open the desktop [Details] and move the mouse pointer over (the Network icon) in the desktop notification area to check the Wi-Fi connection status, such as the access point currently connected to your VAIO computer.

If this is not the cause then consider reinstalling Wi-Fi driver. Are you able to connect via ethernet?

Rich

[RetroWrestling · Accepted solution]

Thanks for the reply! We finally go thru to someone who tried several
things. We ended up having to reboot the laptop and start from scratch,
deleting and restoring. It now works

Many thanks,
Chris, owner .RetroWrestling