Is there a quick way to search in this forum for k215b issues?

[Shaveen]

I have just purchased a K215b notebook from Comet. After discovering I have no recovery disks and after having spoken to the not-so helpful Comet staff - I've been refered to Sony Support.

Nobody picks up the phone and I had to abandon my place int he queue after 30 minutes!

Could somebody please let me know if not having the 2 recovery disks in pack is normal? and is it normal for the laptop to heat up quickly and make a terrible whirring sound when playing dvds?

All help is appreciated

[kee-lo_]

The disks should be in the box, and it should be Comet who make the arrangements to get them for you as they're clumsy and lost them.

[William]

Unfortunately, there is no search facility on this Forum.

It could be that you have one of the models which require you to make your own recovery disks - Check your documentation.

If you establish that your machine should have come with recovery disks, I would hotfoot it back to Comet and bang my fist on the counter.

Unless it was exdisplay etc and sold as seen it is their responsibility.

William

[kee-lo_]

LOL my dad does that (bang his first on the counter).

[Shaveen]

Thank you for your reply. I may have to hotfoot it to Comet this Sunday. The prospect does not fill me with joy. So far, so disappointed with my purchase. I hope things look up.

[Shaveen]

Thanks for the info. I have K215b, the manual says you may or may not have disks, but does not specify which models should have the disks.

If I have a `create your recovery discs` icon in my system tray, does this mean I create my own?

Sorry for all the questions but I am a bit of a novice.

[William]

Aye, thats a fair assumption.

William

[kee-lo_]

How cheap of Sony.
My friend has a HP Pavilion and he had to make his own recovery DVD too

[TygerTyger]

Well my K series S model came with a recoery DVD so maybe they just make you do it for the base model(s). Punishment for not spending enough money or something

[Shaveen]

ahhh so its just a ploy to get punters to pay more