VAIO TX1XP /B - none of the keyboard buttons work

[SweepyS2]

Just bought a brand new TX1XP , none of the keyboard buttons work.

Touchpad works with both right and left buttons , special buttons work like AV/CD buttons. PC starts but ofcourse i can't complete XP setup as it doesn't have possibility to input Admin login.

Any thoughts ?

[Thalamus.]

Hi SweepyS2

Welcome to the Forum.

There is an on-screen keyboard in Start > All Programs > Accessories > Accessibility,

That will allow you to use the mouse instead of the keys.

From reading you post I doubt you have got this option.

Alternatively you could press F10 at system startup and run the Vaio recovery utility.

[rich912]

If the keyboard doesn't function during the boot process it is a hardware problem. Return it to your supplier for a replacement.

[SweepyS2]

Thanks for nice welcome.

But all F1-F12 are disabled also ! The whole keyboard is.

Any more ideas ? Maybe it can be locked in someway ? Maybe I can unlock it ? Or it's most possibly hardware failure like internal cable or chip ?

[Thalamus.]

Rich is right you may have to either contact the retailer or
Contact Sony Vaio Support on one of the numbers below

Opening hours are from Monday to Friday between 08:00 and 18:00 (local time).

Country Support Language Telephone nr
——————————————————————————————————————————————
United KingdomEnglish 0870 240 2408
Germany German 0180 577 67 76 
Switzerland German 01800 9300 
Austria German 0179 56 73 33 
France French 08 25 33 33 00
Belgium French 02 7173219 
Switzerland French 01800 9700 
Italian Italian 848 801 541
Spain Spanish 914 534 087 
The Netherlands Dutch 020 346 93 03
Belgium Dutch 02 7173218 
Russia Russian 095 981 4977
Greece English 0080044121496 
PortugalPortuguese 808201174  

[kee-lo_]

You cable to the motherboard or keyboard has come loose or is badly connected, as Thalmus pointed out best to get it fixed