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Hi,
I have a Sony BDP-S4500 and a valid Amazon Prime Video subscription (I live in Romania and yes Prime Video is available), yet I do not see the Amazon Video app on my blu-ray player. I know for sure that this player is compatible with the Amazon Prime Video (I've seen screenshots from reviews in Europe) and Prime Video has started its service in Romania since last year so I do not understand why Sony does not make this available here. Netflix is working perfectly by the way. Then where is the problem? Is there a lack of interest from Sony in updating this blu-ray player model? I was about to upgrade to BDP-S6700 for the dual-core processor but with only 1 of 2 streaming services available for Romania on this device (only Netflix but not Amazon) I will probably need to check other suppliers like LG or Panasonic.