Screen Repair Z4 Tablet

[chuchiplasencia]

Hello,

I sent to Sony Assistant Servicce my Xperia Z4 Tablet the 2nd of January to repair my broken screen.

I paid 472€ for that but after almost 4 months they havent been able to repaired ir yet.

What should I do?

I've already fullfill several complaints, Send over 30 emails, phone calls....

In your website it is said that you return the product fixed within 10 days!!!!

It is obvious that someone has cheated on me but right now I believe that you can't repair Z4 Tablet Screens an thats something important to know for someone thinking of buying one.

Please, I just want my tablet back....Is it to much to ask for?

[chuchiplasencia]

It was actually even worse

After having payed 473€ they made me wait for 5 months after they decided that they had problems with some spare parts supply....

I know I've been cheated.....

Hopefully this post migh warned a few people about Sony Customer Service.

Regards

[Potter1873]

Hello there again just letting you guys know sony have quoted me £162 for a new screen and digitizer £132 for screen £24 for labour and £8 delivery charge

[Potter1873]

Just a little update on broken screen 

Sony have quoted me £162. 

£132 display replacement 

£22 labour

£8 delivery 

Suppose it's better than I expected. 

[andzz]

Happy to hear that but how embarassing for Sony.

You had to contact a lawyer in order to receive a fair quotation.

Disgracefully they quote differently from time to time and country to country.

This thread speaks for itself and represents indeed a big RED FLAG for prospective future customers. Buyer beware.