auto-redirecting to unwanted sites

[sinusudil]

While trying to change wallpaper in my Sony xperia C2305 phone it automatically redirecting to some wanted sites and some pop-ups. Also automatically installing some unwanted application which name is like "Haha" . Same things is coming while trying to change profile pic of whatsapp. Kindly help me to stop this permanently .

[Qatrium]

You might have a malware installed on your mobile, you can try to use AVG antivirus for Xperia or uninstall any apps you added recently, but the best advice is to back up your contacts and messages then wipe or reset your phone.

[sinusudil]

Thank You for replying my query. I have already reset my phone. No issues found for sometimes. But that same issues happened again. Now it redirected to this website.
I didn't install any anti-virus into my phone. Kindly help me to resolve this issue.

[_alexdon_]

I would normally suggest safe mode but in safe mode the 3rd party wallpaper won't be loaded.

[John-BR · Accepted solution]

Hi sinusudil

Welcome to the Community.

If the issue persists here's how to run the repair on PC Companion:

1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:

1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.

6 . Select your model of phone from the list that appears

7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

[sinusudil]

Hello..

It is a great pleasure to thank you all for your kind support to resolve the issues regarding my Xperia. 

[John-BR]

Happy to help. :smileyhappy::smileysmileythumbsup: