clear credentials grayed out on my c5

[samaa]

1. after i removed all credentials it gryed out how can i gray it back please 

[Jake-SonyXperia]

Hi samaa,

Are you trying to add a new lock type? Do you also have an exchange work account loaded on to your handset?

[samaa]

yes iam trying to add new lock

and no i don't have any work account 

[Jake-SonyXperia]

Ok this may be a Administrator situation.

Can you go to Security and then access Device administrators and let me know what you have listed?

[samaa]

android device manger

Protection by my Xperia 

Configuration agent 

All on

[Jake-SonyXperia]

Can you try unticking the configuration agent and see if you can clear the content

[samaa]

I did and it Still gray

[Jake-SonyXperia]

Since removing the account from the device have you restarted the handset?

[samaa]

yes I did and it Still gray

[Jake-SonyXperia]

Strange, one of the device admins is not allowing the change to take place, it is possible that it could be the Android Device management or the My Xperia. You could try unticking both to see if the issue remains.