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screen is in blank

SOLVED
kimi
Visitor

screen is in blank

HI admin,

Plz fix my problem..... mob screen is in blank, i cant able to restart or on.......whn i use to on the mob is show blank screen .....wheather it is in on or off.... when i receiv call the mob ringing but display is in black...kindly resolve my issues.

Regards,

S.Vinod.

NOTE: IT'S A VERY NEW MOB JUST 4 DAYS BEFORE ONLY I BOUGHT IT.....

30 REPLIES 30
BnxMrx
Visitor

Try to force the device to shut down

Remove back cover
Using a fine tip object press and hold down the OFF button until the device shuts down (beside the sim2)

My device went in black screen after the youtube app crashed.
I tried this and it worked for me.
designeramit
Visitor

Hi,

Thanks for the suggestion. It worked for me. 

But there is one more issue with Xperia C. Handset gets heated while we use it for continue 2-3 hrs..

profile.country.RO.title
_alexdon_
Expert

If you use it intensely,it is normal to heat up.Boot your phone in safe mode and see if it still heats up after some time:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

alexdon
PARAKH
Visitor

My xperia-C ALSO HAVE SAME PROBLEM. PHONE IS ON. RINGING BUT NOT SHOWN ANYTHING. SCREEN IS BLANK. GIVEN TO SONY SERVICE CENTRE AT BIKANER.  

atefhevzy
Visitor

Same with my new Sony c I used the reset button
chingkinita
Visitor

Thanks w/ the first advice it fixed my prob! Slightly_smiling_Face
Eiman123456789
Visitor

Do it 4or 5 min it will work
vinay91
Visitor

i had the same problem. display will be blank. if i press power button i doesn't worked

mjlindayen
Visitor

I also have the same problem with my xperia C which is only 2 months old.  It is still under warranty so I sent it to their service center here in Doha, Qatar.  Then after a few days somebody from the svc center called and told me that I have to pay a certain amount which is almost half of the price when I bought the phone because they have to replace the motherboard which was damaged due to liquid contamination.  I was so shocked to hear that my phone got wet without me getting it wet.  I told them that I am not that stupid to send my phone if I have got it wet accidentally because for sure any electric item when comes in contact with water, warranty will be voided and is as good as trash.  I also told them thatfor sure if I got the phone wet it would not only be the motherboard that will be destroyed of course all the other parts should also leave marks that they have been contaminated with water.  They told me its only the motherboard.  I asked them of any possibilities that liquid can contaminate my phone without me knowing it.  They told me that maybe because of my hands perspiring or due to extreme humidity the interior of the phone got moist.  I told them that it is not in my control anymore.  I also told them that if this would be the case, even if they replace the motherboard, i will just waste my money since it cannot stand humidity or perspiring hands I would still have the same problem after 2 months again.  So does this means that sony is producing celphones that cannot stand this kind of situations?  Why the **bleep** do I have to pay that much to buy this rubbish product from Sony?  So does that shows that Sony is a stupid company producing phones that cannot stand perspiring hands and humidity?  Anyway, I still insisted that they should repair my phone or better yet replace it maybe this phone are one of their factory rejects that got away from the inspection and this comes to show a great dowgrade on sony products reliability after all these years. 

Pratik_Kute
Visitor

Ohh Myyy, Thanks a ton....
Faced the same problem just a while ago, but luckily had an internet access over PC, So found the solution.
Hope problem'll not rise up again in the future.