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unable to access apps for new Sony camera

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nogbad
New

unable to access apps for new Sony camera

i bought a new sony cybershot camera, and registered it, dowmloaded the playmemories app to upload images.

I can apparently download apps from Sony to give the camera special settings such as ND filter etc.

When i try to acces this, it takes me to a separate sony page for playstation and aks me to sign in.

Having tried several times it prompted me to chnage my password. Having changed the password and trying to log in it keeps coming up error and not letting me log on despite succesfully changing password.

I called cutomer services and spoke to an irish guy i think was Michael who told me he woulkd do a master reset and send me an email to send me a password reset.

Im still waiting and despite spending over £600 on a camera cannot access these maps.

1 REPLY 1
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Mick_D
Moderator

Hi @nogbad, welcome to the Community.

 

It sounds as if you're on the right track.

 

If you contacted customer services near the weekend it might take them a day or two to get back to you. If they've not been back in touch by tomorrow you should give them another call. 

 

Best wishes

Mick