My vaio pc got some problem with its fan gettting noiser and they picked it up to repair centre and told me the nomarl turn over time was around 10 to 15 working days, but now,it has been more than 40 days in total already, and it is still on the waiting list for any action to be taken.....:smileycry: Do they call this a dedicate warranty service ?? Wot abt you guys expericence ?
40 days is well over the top and is an unreasonable time for a repair. Phone them, tell them they have a further 10 days to return a fully repaired computer otherwise you will have to take legal advice. I would also tell them that you expect your warranty to be extended by a month because of the delay.
Insist that you speak to a supervisor. Be polite but stick to your guns.
If you can, phone them every couple of days and keep a record of what you & they say.
All the above assumes this is a warranty repair. Good luck, hope you get it sorted out quickly.
