PCG-K115Z Freezing please help..!!!

[mappyuk]

Is anyone else having problems with the K115 series freezing. It happens normally after 15-20 mins of use and can occur during any activity (normally low or idle) the mouse freezes up and nothing responds (not even ctl+alt+del) You have to hard power off. It happens a lot when using Internet Explorer.

I tried restoring using the system restore disk and that seemed to solve it, but 2 days later it seems to be happening again.

I have registered the warranty but when I try to log into e-support it states it doesnt recognise my email address.

Most frustrating....please advise

Mike

[mappyuk]

Exactly the same model K115Z - and I had the same problems from beginning. I did not care much for them, as I did not plan to keep XP home and the very much reduced software package. So, I did a clean new install with XP Pro SP1 - working fine. I installed several application - no problem. I managed to get all drivers updated and running fine. Then I used Windows Update ... and there the problem started again after trying to install Media Player 9.
Since that it was not fixable. ... until I said good bye to MS and installed Linux Mandrake 10.0.
After 30 Minutes EVERYTHING was working perfect.
I am happy now.:smileygrin:

That is an extreme solution!

Surely Sony should make their laptops compatible with the o/s it ships with.

I wish I had never bought it. Never had any problems with Toshibas.

[mappyuk]

Are there any k115z users that are not having any problems?

[mappyuk]

Are there any k115z users that are not having any problems?

Just a bit of an update, got my laptop back yesterday and it froze within half an hour yesterday. I am desperately disappointed with Sony. When I received the laptop back there was no note on the technicians note of what they did. I think they just put in on in the workshop without doing anything.

I really dont know what to do now. I have a laptop that could lock up on me for any reason now with seemingly no recourse to put things right. Any advice anyone?

[TW]

Just to let you know: we also have a problem with our K115B.

It shutsdown automatically and currently we cannot even properly boot it again.:smileysad:

[tellingd]

If the Boyz on Belgium are having problems what hope is there for us mere mortals?

[TW]

Only praying can help you now:smileycry:

Seriously, we have placed the machine on our airco now and it runs a bit longer now:smileyhappy:

But then again, we need to find out the real cause....

[kee-lo_]

Yeah now if I can remember the name of that tempreture software for VAIOS...... :smileythinking:

[TW]

Come on KeeLoo do your best:smileypraying:

We tried using an app called EVEREST, but that didnt do the trick:smileysad:

Its currently under repair but when it gets back we would still love to have that temp measuring sw...

[kee-lo_]

TW,

Mustang has the answer right here

[mappyuk]

Does anyone have the K115Z and NOT have any problems with it freezing.

Sony are playing dumb and saying that they have never heard of the problem but there seems to be at least a handfull of us with exactly the same problem. ie that it freezes for no reason.

They want me to send it back again in the fully restored state to see if they can get it to freeze. Last time they had it they didnt say what they did when it was returned. On further enquiry they told me they replaced the internal modem which is odd. Also the CD drawer is wobbly now. Doh!

If I were to pursue for a refund, would that refund come from SONY or from Insight where I purchased it?

I have spoken to them and they say it is out of their hands and has to be dealt with by SONY.

The problem was experienced first 2 days after buying it. However I only realised it was a machine based problem after a month therefore I cant get a refund from Insight as their policy is only to refund within 14 days.

I love my VAIO esp the screen but I have to have a reliable computer.